Akadu Bistro Terms of Service (ToS)

Last Updated: December 1, 2024

1. Introduction

Welcome to Akadu Bistro! These Terms of Service (“Terms”) govern your access to and use of our website, mobile applications, and any other services provided by Akadu Bistro (collectively referred to as the “Services”). By accessing, browsing, or using the Services, you agree to comply with and be bound by these Terms.

Akadu Bistro is a fast-casual restaurant based in Abuja, Nigeria, specializing in delivering high-quality Nigerian and continental dishes. Our Services include online food ordering, catering, and corporate dining solutions. Whether you are placing an individual order or coordinating a corporate event, these Terms outline your rights, responsibilities, and the conditions under which you may use our platform.


1.1. Purpose of the Terms

These Terms aim to ensure:

  • A clear understanding of the rights and obligations between Akadu Bistro and its users.
  • Transparent rules for accessing and using our Services.
  • Protection of Akadu Bistro’s intellectual property, operations, and customer relationships.


1.2. Agreement to the Terms

By accessing or using our Services, you confirm that you:

  • Have read, understood, and agreed to these Terms.
  • Are legally capable of entering into a binding agreement as per applicable laws.
  • Are at least 18 years old or accessing the Services with the consent and supervision of a parent or legal guardian (if applicable).

If you do not agree to these Terms, you must refrain from using our Services.


1.3. Additional Documents

These Terms should be read in conjunction with the following documents, which are incorporated herein by reference:

  • Privacy Policy: Describes how we collect, use, and protect your personal data. Privacy Policy
  • Cookie Policy: Explains how we use cookies and similar tracking technologies. Cookie Policy


1.4. Scope of Services

Akadu Bistro offers the following Services through our platform:

  • Online Food Ordering:
    • Place and track orders for delivery to your specified location.
  • Corporate Catering and Dining Solutions:
    • Customized meal options for corporate clients, meetings, and events.
  • Event Catering:
    • Full-service catering for personal or professional events.
  • Customer Support:
    • Assistance with order inquiries, feedback, and support requests.

These Services may be modified, expanded, or discontinued at our discretion, subject to prior notice where feasible.


1.5. Modifications to the Terms

Akadu Bistro reserves the right to update or modify these Terms at any time without prior notice. Such changes will be effective immediately upon posting the revised Terms on our website. Continued use of our Services after the changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms regularly to stay informed about your rights and obligations.



2. Eligibility

By accessing or using the Services provided by Akadu Bistro, you confirm that you meet the eligibility requirements outlined below. These requirements are designed to ensure compliance with legal obligations and maintain the integrity of our platform.


2.1. Age Requirements

  • You must be at least 18 years old to create an account, place an order, or use any Services provided by Akadu Bistro.
  • If you are under 18, you may only use the Services with the consent and supervision of a parent or legal guardian. In such cases, the supervising adult will be responsible for ensuring compliance with these Terms and for any actions taken on the account.


2.2. Legal Capacity

  • You represent and warrant that you have the legal capacity to enter into a binding agreement under the laws of Nigeria or your applicable jurisdiction.
  • If you are registering on behalf of a company or other legal entity (e.g., for corporate dining services), you represent that you have the authority to bind the entity to these Terms.


2.3. Prohibited Users

You are not eligible to use the Services if:

  1. You have previously been suspended or banned from using Akadu Bistro’s platform.
  2. You attempt to access the Services through fraudulent means (e.g., using false identities, unauthorized accounts, or stolen payment methods).
  3. Your use of the Services would violate any applicable laws or regulations in Nigeria or your jurisdiction.


2.4. Responsibility for Compliance

  • You are solely responsible for ensuring that your use of the Services complies with these Terms and all applicable laws and regulations.
  • Parents or legal guardians supervising minors must ensure compliance and accept full responsibility for the actions of the minor on the platform.


2.5. Updates to Eligibility Requirements

Akadu Bistro reserves the right to modify or update these eligibility requirements at any time. We may suspend or terminate your access to the Services if you fail to meet these requirements or violate these Terms.


3. User Account

To access certain features of Akadu Bistro’s Services, including placing orders and tracking deliveries, you may need to create an account. This section explains the responsibilities, requirements, and terms related to account creation and management.


3.1. Account Registration

  • To register for an account, you must provide accurate and complete information, including:
    • Full Name
    • Valid Email Address
    • Phone Number
    • Password
  • By creating an account, you agree to:
    • Keep your account information up to date.
    • Provide truthful and accurate details during registration and subsequent updates.


3.2. Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities performed under your account. To ensure security:

  • Do Not Share Credentials:
    • Sharing your login details with others is strictly prohibited.
  • Secure Your Password:
    • Use a strong, unique password and update it regularly.
  • Notify Us of Unauthorized Access:
    • Contact Akadu Bistro immediately at hello@akadubistro.com if you suspect any unauthorized access or breach of your account.


3.3. One Account Per User

  • Each user may register only one account unless explicitly authorized by Akadu Bistro (e.g., for corporate or family accounts).
  • Duplicate accounts may be suspended or terminated at our discretion.


3.4. Account Usage

  • Permitted Use:
    • Your account is for personal or authorized business use only. Activities like reselling services, fraudulent transactions, or unauthorized commercial use are prohibited.
  • Accurate Representation:
    • You must not impersonate another person, provide false details, or misrepresent your association with any entity.


3.5. Account Suspension or Termination

We reserve the right to suspend, restrict, or terminate your account if:

  • You violate these Terms or any applicable laws.
  • You provide false or misleading information during registration or use.
  • Your account is involved in fraudulent or suspicious activities.

In such cases:

  • You may lose access to your account and any associated features, including stored order history or credits.
  • Akadu Bistro is not liable for any losses incurred due to suspension or termination resulting from your breach of these Terms.


3.6. Deactivation of Your Account

  • You can deactivate your account at any time by contacting us at hello@akadubistro.com.
  • Upon deactivation, Akadu Bistro may retain certain data as required by law or for legitimate business purposes (e.g., tax records, outstanding orders).


3.7. Responsibility for Linked Accounts

If you use a third-party service (e.g., Google OAuth) to log into Akadu Bistro, you are responsible for managing the security of that linked account. Any issues related to the linked service must be addressed with the third-party provider.



4. Services Provided

Akadu Bistro offers a variety of food-related services designed to provide convenient, high-quality dining experiences. This section outlines the scope, limitations, and terms associated with our services.


4.1. Description of Services

Akadu Bistro provides the following services through its website, mobile applications, and other platforms:

  1. Online Food Ordering:

    • Users can browse our menu, customize dishes, and place orders for delivery to their specified address.
    • Orders can be placed for immediate delivery or scheduled for a later time.

  2. Corporate Catering and Dining Solutions:

    • Customized meal plans and delivery services tailored to businesses for meetings, events, or ongoing meal programs.

  3. Event Catering:

    • Full-service catering for personal or professional events, including menu planning, preparation, and delivery.

  4. Customer Support:

    • Assistance with inquiries, complaints, order tracking, and feedback via phone, email, or in-app support.


4.2. Availability of Services

  • Operating Hours:
    • Our services are available during designated operating hours, which may vary based on location or specific events.
  • Geographical Limitations:
    • Delivery services are limited to certain areas within Abuja, Nigeria. Availability may expand or contract based on logistics and demand.
  • Menu Availability:
    • Menu items are subject to availability and may vary by location, season, or demand.


4.3. Placing Orders

  • Accuracy of Orders:
    • Users are responsible for ensuring that order details, including items, quantities, delivery addresses, and payment methods, are accurate before confirming an order.
  • Order Confirmation:
    • An order is considered confirmed only after you receive an acknowledgment via email, SMS, or app notification.
  • Changes to Orders:
    • Once confirmed, changes to orders (e.g., cancellations, modifications) may not always be possible. Contact customer support promptly for assistance.


4.4. Pricing and Payments

  • Transparent Pricing:
    • Prices are displayed on our menu and include applicable taxes and fees unless otherwise specified.
  • Promotions and Discounts:
    • Akadu Bistro may offer limited-time promotions or discounts. Such offers are subject to specific terms and cannot be combined with other promotions unless explicitly stated.
  • Accepted Payment Methods:
    • Payments can be made via secure payment gateways, including debit cards,  or bank transfers. Cash on delivery may be available in certain areas.


4.5. Limitations of Service

  • Service Interruptions:
    • While we strive to provide uninterrupted access to our Services, temporary disruptions may occur due to maintenance, network issues, or unforeseen circumstances.
  • Right to Refuse Service:
    • Akadu Bistro reserves the right to refuse service for reasons including, but not limited to, fraud, abusive behavior, or violations of these Terms.


4.6. Feedback and Suggestions

  • User Feedback:
    • We welcome your feedback and suggestions to improve our Services. By submitting feedback, you grant Akadu Bistro the right to use it without restriction or compensation.
  • Service Reviews:
    • Reviews submitted on our platform or third-party platforms should be honest and comply with our user conduct guidelines.


5. Orders and Payments

This section outlines the terms and conditions related to placing orders and making payments through Akadu Bistro’s platform. By placing an order, you agree to comply with these terms.


5.1. Placing Orders

  • Accuracy of Order Details:
    • You are responsible for ensuring that all order details, including items, quantities, delivery address, and payment method, are accurate before confirming an order.
  • Order Confirmation:
    • Orders are confirmed only after you receive a notification (email, SMS, or app message) from Akadu Bistro.
  • Minimum Order Requirements:
    • Certain orders may be subject to minimum order values or additional delivery fees.


5.2. Pricing

  • Transparent Pricing:
    • All prices are displayed on our platform and include applicable taxes, fees, and charges unless explicitly stated otherwise.
  • Dynamic Pricing:
    • Prices are subject to change without prior notice based on availability, demand, or other factors. The price displayed at the time of order confirmation will apply.
  • Promotions and Discounts:
    • Promotional offers, discount codes, or loyalty rewards are subject to specific terms and conditions and may not be combined with other promotions unless explicitly stated.


5.3. Payment Terms

  • Accepted Payment Methods:
    • We accept payments via:
      • Credit or debit cards (processed securely through third-party gateways).
      • Bank transfers or mobile wallets (where applicable).
      • Cash on delivery (available in select areas).
  • Payment Confirmation:
    • Payments must be successfully processed before orders are fulfilled unless you opt for cash on delivery.
  • Failed Transactions:
    • If a payment fails due to insufficient funds, network issues, or other reasons, the order will not be processed until payment is completed.


5.4. Refunds and Cancellations

  • Cancellation Policy:
    • Orders may be canceled within a specific timeframe after placement. Contact customer support immediately for assistance with cancellations.
    • Orders already prepared or dispatched may not be eligible for cancellation.
  • Refund Policy:
    • Refunds are issued in the following cases:
      • Incorrect or missing items in the order.
      • Failure to deliver the order within the promised timeframe due to Akadu Bistro’s fault.
    • Refunds will be processed using the original payment method or as store credit, depending on the circumstances.
  • Processing Time:
    • Refunds may take up to 7 business days to reflect, depending on the payment method.


5.5. Order Issues

  • Damaged or Missing Items:
    • If an order is delivered with missing, incorrect, or damaged items, contact our customer support within 24hours to resolve the issue.
  • Late Deliveries:
    • While we strive to deliver on time, delays may occur due to traffic, weather, or unforeseen circumstances. In such cases, we will notify you promptly.


5.6. Right to Refuse Orders

Akadu Bistro reserves the right to refuse or cancel orders at its sole discretion, including but not limited to cases of:

  • Fraudulent transactions or suspicious activities.
  • Unavailability of menu items or delivery services in your area.
  • Violations of these Terms.


5.7. Taxes and Additional Fees

  • Applicable Taxes:
    • All orders are subject to applicable local taxes as required by Nigerian law.
  • Delivery Fees:
    • Delivery charges may vary based on location, order size, or special instructions.


6. User Conduct

To maintain a safe, respectful, and efficient platform, Akadu Bistro expects all users to adhere to the guidelines outlined in this section. By using our Services, you agree to act responsibly and comply with applicable laws and regulations.


6.1. Prohibited Activities

You agree not to engage in any of the following activities while using Akadu Bistro’s Services:

  1. Fraudulent or Misleading Behavior:

    • Providing false information during account registration or while placing orders.
    • Using stolen or unauthorized payment methods.

  2. Abuse or Harassment:

    • Abusive or inappropriate language directed at our staff, delivery personnel, or other users.
    • Harassment or threatening behavior in any form.

  3. Unauthorized Access:

    • Attempting to access accounts, systems, or data that do not belong to you.
    • Using automated tools (e.g., bots or scripts) to interact with our Services.

  4. Violation of Intellectual Property:

    • Copying, modifying, or distributing Akadu Bistro’s content (e.g., images, menus, or trademarks) without prior authorization.

  5. Tampering with the Platform:

    • Introducing viruses, malware, or other harmful technologies.
    • Interfering with the operation of the website, mobile app, or other systems.

  6. Resale of Services:

    • Ordering food or catering services for unauthorized resale or distribution.


6.2. Compliance with Laws

You agree to comply with all applicable laws and regulations, including but not limited to:

  • Local delivery and payment regulations.
  • Tax obligations for purchases made through the platform.
  • Data protection laws (e.g., Nigerian Data Protection Regulation).


6.3. Responsibility for Account Activity

  • You are responsible for all actions performed under your account, including orders placed or messages sent.
  • If your account is compromised or misused, notify us immediately at hello@akadubistro.com.


6.4. Reporting Violations

  • If you witness or experience behavior that violates these Terms, report it to us at hello@akadubistro.com.
  • Akadu Bistro reserves the right to investigate reports and take appropriate action, including account suspension or termination.


6.5. Consequences of Violations

Engaging in prohibited activities or violating these Terms may result in the following actions:

  1. Warnings:
    • A warning issued via email or notification.
  2. Account Suspension or Termination:
    • Temporary or permanent restriction of access to our Services.
  3. Legal Action:
    • Pursuit of legal remedies to address damages caused by violations.


7. Intellectual Property

Akadu Bistro respects and protects intellectual property rights and expects users to do the same. This section explains the ownership and permissible use of content, trademarks, and other intellectual property associated with our Services.


7.1. Ownership of Intellectual Property

All content and materials provided through Akadu Bistro’s Services are the exclusive property of Akadu Bistro or its licensors, including but not limited to:

  • Website Content:
    • Text, graphics, logos, menus, images, and videos.
  • Trademarks and Logos:
    • "Akadu Bistro," its associated logos, and branding elements.
  • Software and Technology:
    • The underlying code, design, and functionality of our website and applications.

These materials are protected by applicable intellectual property laws, including copyright, trademark, and trade secret laws in Nigeria and internationally.


7.2. Permissible Use

You are granted a limited, non-exclusive, and non-transferable license to access and use Akadu Bistro’s Services solely for personal, non-commercial purposes. This includes:

  • Browsing the website or app.
  • Placing orders or using other provided features.

You may not:

  1. Copy, modify, distribute, or sell any part of the content or materials without explicit written consent.
  2. Use Akadu Bistro’s trademarks, logos, or branding for any unauthorized purposes.


7.3. Restrictions on Use

The following activities are strictly prohibited:

  1. Reverse Engineering:
    • Attempting to decompile, disassemble, or derive the source code of our website or app.
  2. Unauthorized Distribution:
    • Republishing or redistributing Akadu Bistro’s content without permission.
  3. Derivative Works:
    • Creating derivative works based on Akadu Bistro’s intellectual property.


7.4. User-Generated Content

If you submit content (e.g., reviews, feedback, or photos) to Akadu Bistro:

  • License Granted to Akadu Bistro:
    • You grant us a worldwide, royalty-free, perpetual license to use, reproduce, modify, and distribute your content for purposes such as marketing or service improvement.
  • Ownership:
    • You retain ownership of the content but warrant that it does not infringe on any third-party rights.


7.5. Reporting Intellectual Property Violations

If you believe your intellectual property rights have been violated, please contact us at hello@akadubistro.com. Your report should include:

  1. A description of the intellectual property allegedly infringed.
  2. Evidence of ownership or authorization to act on behalf of the owner.
  3. Details about the unauthorized use, including URLs or screenshots.


7.6. Reservation of Rights

Akadu Bistro reserves all rights not explicitly granted in these Terms. Unauthorized use of our intellectual property may result in legal action, including claims for damages.


8. Third-Party Services

Akadu Bistro may integrate or rely on third-party services to provide certain features, process transactions, or enhance user experience. This section outlines the relationship with these third-party services and your responsibilities when using them.


8.1. Use of Third-Party Services

Akadu Bistro may partner with third-party providers to facilitate the following:

  1. Payment Processing:
    • Payments are processed securely through third-party payment gateways such as Paystack or Flutterwave.
  2. Delivery Services:
    • Orders may be delivered by third-party logistics providers.
  3. Authentication:
    • You may log in to our platform using third-party authentication services, such as Google or Facebook.
  4. Analytics and Advertising:
    • Data may be collected by analytics tools (e.g., Google Analytics) to improve website performance or target advertisements.


8.2. Third-Party Terms

Your use of third-party services through Akadu Bistro is subject to the terms and conditions of the respective providers. Akadu Bistro does not control these services and is not responsible for their policies, practices, or actions. For example:

  • Payment processors may have separate terms governing refunds, fees, or processing times.
  • Delivery services may operate under their own service guarantees or limitations.


8.3. Responsibility for Data Shared with Third Parties

When using third-party services, certain personal data may be shared with these providers. Examples include:

  • Payment details shared with payment gateways for processing transactions.
  • Delivery addresses shared with logistics partners for order fulfillment.

Refer to our Privacy Policy for more details on how your data is handled and shared.


8.4. Limitations of Liability

Akadu Bistro is not liable for issues arising from the use of third-party services, including but not limited to:

  • Failed or delayed payments processed by payment gateways.
  • Late or incomplete deliveries handled by third-party logistics providers.
  • Unauthorized data access or breaches on third-party platforms.


8.5. Links to External Websites

Our platform may contain links to external websites or services not owned or controlled by Akadu Bistro. These links are provided for convenience and do not imply endorsement. We are not responsible for the content, privacy practices, or terms of these third-party sites.


8.6. Reporting Issues with Third-Party Services

If you experience issues with third-party services integrated into our platform, please report them to us. While we are not directly responsible for these services, we will make reasonable efforts to assist in resolving the issue.


9. Disclaimers and Limitations of Liability

This section outlines Akadu Bistro’s disclaimers regarding the Services provided and limits our liability to the fullest extent permitted by law.


9.1. Disclaimers of Warranties

To the extent permitted by law:

  • Akadu Bistro provides its Services on an “as is” and “as available” basis, without warranties of any kind, either express or implied.
  • We do not warrant that:
    1. The Services will always be uninterrupted, error-free, or secure.
    2. Menu items will always be available or as described.
    3. Delivery times will be met under all circumstances.


9.2. Food Allergy Disclaimer

  • While we strive to accommodate dietary restrictions and preferences, we cannot guarantee that our meals are free from allergens (e.g., nuts, dairy, gluten, etc.).
  • It is the user’s responsibility to communicate any food allergies or dietary restrictions when placing an order.


9.3. Third-Party Services

  • Akadu Bistro is not liable for the performance, accuracy, or actions of third-party services, including but not limited to:
    • Payment gateways.
    • Delivery partners.
    • Authentication platforms.


9.4. Limitation of Liability

To the maximum extent permitted by law, Akadu Bistro, its employees, directors, partners, and agents will not be held liable for:

  1. Indirect or Consequential Losses:
    • Including loss of profits, data, goodwill, or business opportunities resulting from your use of our Services.
  2. Service Interruptions:
    • Delays, errors, or unavailability caused by circumstances beyond our control (e.g., weather, technical failures, third-party disruptions).
  3. Order Issues:
    • Incorrect, delayed, or missing orders, except where explicitly covered by our refund or cancellation policies.


9.5. Maximum Liability

In no event shall Akadu Bistro’s total liability exceed the amount you paid for the specific order or Service giving rise to the claim.


9.6. Force Majeure

Akadu Bistro is not responsible for any failure to perform or delays due to events beyond our reasonable control, including but not limited to:

  • Natural disasters.
  • Acts of terrorism or war.
  • Labor strikes or governmental actions.
  • Internet or utility outages.


9.7. User Responsibility

You agree that:

  1. Your Use of the Services Is at Your Own Risk:
    • Akadu Bistro is not responsible for choices you make based on information provided through our platform.
  2. You Will Comply with Local Laws:
    • Ensure your use of our Services complies with applicable laws and regulations in your jurisdiction.


10. Indemnification

By using Akadu Bistro’s Services, you agree to defend, indemnify, and hold harmless Akadu Bistro, its affiliates, employees, directors, agents, and partners from and against any claims, liabilities, damages, losses, and expenses, including but not limited to reasonable legal and accounting fees, arising out of or in connection with:


10.1. Your Use of the Services

  • Any misuse of the Services, including violation of these Terms or applicable laws.
  • Actions taken through your account, whether authorized by you or not, including orders, communications, or data submitted.


10.2. Breach of Terms

  • Any breach of these Terms, including but not limited to:
    • Unauthorized use of Akadu Bistro’s intellectual property.
    • Violation of our User Conduct policies (e.g., fraudulent activity, harassment).


10.3. Third-Party Claims

  • Any claim brought by a third party related to:
    • Your use of Akadu Bistro’s Services.
    • Content you submit (e.g., reviews, feedback) that infringes on third-party rights or violates laws.


10.4. Loss or Damage

  • Any damage, loss, or liability caused to Akadu Bistro, its users, or third parties as a result of your actions.


10.5. Cooperation

You agree to cooperate fully with Akadu Bistro in defending any claim. We reserve the right to assume exclusive control over the defense and settlement of any matter subject to indemnification at your expense.



11. Termination of Services

This section outlines the conditions under which Akadu Bistro or the user may terminate access to the Services, as well as the implications of termination.



11.1. Termination by Akadu Bistro

We reserve the right to suspend or terminate your access to the Services, including your account, without prior notice, under the following circumstances:

  1. Violation of Terms:
    • You breach any provision of these Terms or other policies, such as the Privacy Policy or User Conduct guidelines.
  2. Fraudulent or Illegal Activities:
    • Your account is involved in fraudulent, abusive, or unlawful activities.
  3. Inactivity:
    • Your account remains inactive for an extended period (e.g., 24 months) as determined by Akadu Bistro.
  4. Misuse of the Platform:
    • Repeated attempts to misuse our Services, including multiple order cancellations, fraudulent payment methods, or harassment of staff or users.


11.2. Termination by the User

You may terminate your account and cease using our Services at any time by:

  • Contacting us at hello@akadubistro.com to request account deactivation.
  • Deleting your account through the website or app, if this feature is available.


11.3. Effects of Termination

Upon termination:

  1. Account Access:
    • Your access to the Services and account features will be permanently disabled.
  2. Outstanding Obligations:
    • You remain responsible for any pending obligations, including payment for orders already placed or claims related to previous transactions.
  3. Data Retention:
    • Akadu Bistro may retain certain personal information as required by law or for legitimate business purposes (e.g., tax records or dispute resolution).


11.4. Right to Reinstatement

  • Reinstatement of terminated accounts is solely at Akadu Bistro’s discretion and may require you to resolve the issues leading to termination.


11.5. Service Discontinuation

Akadu Bistro reserves the right to modify, suspend, or discontinue any aspect of the Services at its sole discretion. In such cases:

  1. Users will be notified in advance, where feasible.
  2. Any prepaid orders or subscriptions impacted by the discontinuation will be refunded in accordance with our Refund Policy.



12. Privacy

Your privacy is important to us. This section provides a brief overview of how Akadu Bistro collects, uses, and protects your personal information, with a reference to our detailed Privacy Policy.


12.1. Data Collection and Usage

  • Akadu Bistro collects personal information such as your name, email address, phone number, payment details, and delivery addresses to provide and improve our Services.
  • Additional data may be collected automatically, such as device information, IP addresses, and browsing behavior, to enhance user experience and ensure platform security.

For more details on the types of information we collect and how it is used, refer to our Privacy Policy.


12.2. Data Sharing

  • Your data may be shared with third-party providers, including payment processors, delivery partners, and analytics services, to facilitate and enhance your experience.
  • We do not sell your personal information to third parties.

Learn more about how we share data in our Privacy Policy.


12.3. Data Protection

  • Akadu Bistro implements technical and organizational measures to protect your data, including encryption, secure payment processing, and regular system audits.
  • However, no system is entirely immune to breaches. By using our Services, you acknowledge and accept the inherent risks of online data transmission.


12.4. Your Privacy Rights

  • You have the right to access, update, or delete your personal data, subject to applicable legal and regulatory requirements.
  • For more details about your rights and how to exercise them, review our Privacy Policy.


12.5. Consent to Data Processing

By using our Services, you consent to the collection, use, and processing of your personal data as described in our Privacy Policy and in accordance with applicable laws, including the Nigerian Data Protection Regulation (NDPR).



13. Modifications to Terms

Akadu Bistro reserves the right to update or modify these Terms of Service at any time to reflect changes in our Services, legal requirements, or business practices. This section explains how modifications will be communicated and how they may affect your use of our platform.


13.1. Right to Modify

  • We may update these Terms periodically to:
    • Reflect new features or changes to our Services.
    • Comply with updates to applicable laws and regulations.
    • Address feedback or concerns from users or stakeholders.


13.2. Notification of Changes

When we make significant changes to these Terms:

  1. Advance Notice:
    • Where feasible, we will notify users of upcoming changes via email, app notifications, or announcements on our website.
  2. Effective Date:
    • The updated Terms will take effect on the date specified in the notification.
  3. Ongoing Access:
    • Continued use of the Services after the effective date constitutes your acceptance of the updated Terms.


13.3. User Responsibility

  • You are responsible for reviewing these Terms regularly to stay informed about any updates.
  • If you disagree with any modifications, you must stop using the Services and deactivate your account.


13.4. No Waiver of Rights

  • Modifications to these Terms do not waive any rights or obligations that existed under previous versions of the Terms unless explicitly stated.


14. Governing Law and Dispute Resolution

This section outlines the legal framework governing these Terms and the process for resolving disputes between you and Akadu Bistro.


14.1. Governing Law

  • These Terms, and any disputes arising from your use of the Services, are governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.


14.2. Jurisdiction

  • Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in Abuja, Nigeria. By using our Services, you agree to submit to the personal jurisdiction of these courts.


14.3. Dispute Resolution Process

We aim to resolve disputes amicably and encourage users to follow this process before pursuing legal action:

  1. Initial Resolution:

    • Contact our customer support team at hello@akadubistro.com to report and discuss the issue.
    • Provide relevant details, such as order information or the nature of the dispute.

  2. Escalation:

    • If the issue is not resolved through customer support, you may escalate the matter to our management team for further review.

  3. Alternative Dispute Resolution (Optional):

    • If both parties agree, disputes may be referred to mediation or arbitration, conducted in Abuja, Nigeria, in accordance with Nigerian arbitration laws.
    • The cost of such proceedings will be shared equally unless otherwise decided by the arbitrator.


14.4. Exceptions to Arbitration

  • Akadu Bistro reserves the right to seek injunctive relief or other equitable remedies in cases involving misuse of intellectual property, fraud, or other urgent legal matters.


14.4. Exceptions to Arbitration

  • Akadu Bistro reserves the right to seek injunctive relief or other equitable remedies in cases involving misuse of intellectual property, fraud, or other urgent legal matters.



15. Contact Information

If you have questions, concerns, or feedback about these Terms of Service or any aspect of Akadu Bistro’s Services, you can reach us at hello@akadubistro.com



16. Acknowledgment

By accessing or using Akadu Bistro’s Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. This section ensures mutual understanding and agreement between Akadu Bistro and its users.


16.1. User Agreement

  • By using the Services, you confirm that:
    1. You are at least 18 years old or have the consent and supervision of a parent or legal guardian.
    2. You have provided accurate and complete information during registration or while placing orders.
    3. You understand and agree to comply with all applicable laws and these Terms.


16.2. Binding Agreement

  • These Terms constitute a legally binding agreement between you and Akadu Bistro. If you do not agree to any part of these Terms, you must discontinue using the Services immediately.


16.3. Updates and Review

  • You acknowledge that Akadu Bistro may update these Terms periodically and agree to review them regularly to stay informed about any changes. Continued use of the Services after updates indicates your acceptance of the revised Terms.